Elimäenkatu 15, 00510 Helsinki

Cards orders: phone (09) 7594 2848 (lnf/mcf)

Redeeming gift cards: phone (09) 7594 2848 (lnf/mcf)

Email: delicard.info-fi@edenred.com

Customer Service on business days: 9.00 am to 4.00 pm

 

Note that the delivery of goods and items is via post only. There is not a separate pick up point.

 

All the products are delivered by DHL. 
DHL will send an email and text message to you once they have picked up the package. Please reply to the message and choose the delivery time from the possible times they have for you.

Please, be ready to receive the delivery at the agreed time. You can trach your order with the code you get from DHL.  

Note! Delicacies must be received at the agreed delivery time, to ensure the shelf life. 

Product-specific shelf life can be found here

Please note that most of our meat and fish products leave us frozen and arrive as defrozen, and should be kept in refrigerator. Defrozen product must not be re-frozen.

Delicard's quality guarantee covers delicacies as well as other gift products and transportation. We guarantee that the delicacies stay cool during the transport. We require that the delicacies have been stored in accordance with the instructions on the package and that a notice of the delicacies is made within three days of the last stated date of use. The warranty period for kitchen utensils is two years from the date of delivery. For gift items, we require handling in accordance with the manufacturer's instructions. A notice about a kitchen product must be made within two years of the date of delivery of the product.

 

If the product has not met your expectations, please let us know by e-mail info@delicard.fi or call (09) 7594 2848.

We pack the products carefully to preserve the cold chain and / or breakdown of the products. Please support the environment with us and recycle materials correctly.

 

Cardboard boxes can be placed among recycled cardboard. The silver filling in the packaging is polyurethane foam and can be used as a filling again. The foam does not contain climate-harmful CFCs, HCFCs or heavy metals. Dispose of the filling material for energy waste collection. The ice gel can be reused as a cooler. According to the manufacturer, the gel in the packaging is environmentally friendly and decomposes into nature, the plastic shell is discarded for plastic collection.

 

Product-specific recycling instructions can be found in the product packaging or on the manufacturer's website.

At the redemption stage, the gift recipient can choose to donate to charity instead of a treat or a product. In this case, the value of the gift will be credited in full to the selected charity. 

Note! If you choose to donate to the charity, please nevertheless provide all delivery information required for redemption to ensure the progress of the redemption process. You can ignore any delivery-related messages.