Congratulations, you have received a Delicard® gift card!

 

Here's how to redeem your gift:

 

1. Go to the Delicard home page and open the Redeem page.

2. Enter the voucher number found on your electronic or physical gift card in the "Voucher number" field.

3. Choose from 1 to 3 products (depending on your employer's choice) from the product selection provided to you. The redemption page will tell you how many products you have to redeem. Note! All gifts from one gift card must be redeemed at once in the same delivery.

4. In addition to the products you redeem for free, you can add additional products from the additional selection to your gift basket. 

5. Enter your contact information and the delivery time and place that suits you. We will deliver your gift directly to the address or pick-up point you want!

6. When the order is successfully placed, you will receive a confirmation email. Please keep your card and voucher number until you receive the gift delivery.

7. Enjoy your gifts!

 

 

Gift cards contain a limited selection of high quality products, which means that products may vary during the season depending on demand and availability.

 

Please note that redemptions cannot be made over the phone.

Yes, all products in the product selection of the gift card you receive are free to choose from.

 

If you have a card for two or three products, you can choose either a different or similar products (depending on availability). All products you redeem will be delivered in the same delivery.

When redeeming the gift, please indicate the desired method, place and time of delivery.

 

You can choose to deliver the gift to the address you specify, for example straight to your home. In the case of non-food items, you can also choose a pick-up point as a delivery option.

 

When selecting a pick-up point, enter your contact information and press "Search". The system shows pick-up points that are selectable and nearby (if your order includes food products, you cannot select a pick-up point to deliver the products to ensure shelf life). Next, select the order delivery date from the system and proceed to review the order summary. Confirm redemption.

 

 

When the redemption is successful, you will receive a confirmation email. DHL will deliver your shipment at a time of your choice and you can track your shipment with a shipment ID sent by DHL.

 

If the order is delivered to the address you specify, eg directly to your home, please receive the shipment at the agreed time and keep your card number until you have received the gift delivery. If the carrier does not reach the consignee, DHL will be contacted to arrange a new delivery time.

 

Food products must be received on the selected delivery date to ensure shelf life. We recommend that they be delivered no more than 2 days before the scheduled serving time. You can see the shelf life of the products on the redemption and quality guarantee page.

 

Note! Delivery dates may be different during the holidays.

You can find product-specific shelf life information here and/or on the product packaging.

 

Food products (except cheeses, tapas, Serrano ham and dry products) are sent frozen, meaning they start to melt during transport and are delivered cool. Molten product must not be re-frozen. Products should be handled fresh and stored cool and/or in accordance with the instructions on the package. Please notify us of any quality defects in food products within three days of the expiration date.

 

Please note that we only deliver the specified product. Supplements and other accessories must be purchased separately.

If you have not received a delivery confirmation for your redemption, it could be because the email address is incorrect or your server is blocking it, in which case the message may have been redirected to your spam.

 

Have you checked to see if your redemption has been completed? Delivery confirmation cannot be sent without completing the redemption.

 

In case of problems or questions, you can always contact our customer service.

The expiration date of your Delicard® gift card is stated on the gift card you receive, either printed on the physical card or in your eDelicard email. The redemption period varies depending on the gift card and the time of ordering, but is at least 3 months from ordering the card.

 

Please redeem your gift before the expiration date, as it is not possible to redeem an expired card.

Delicard®'s additional selection allows the gift card redeemer to order more of our selection of high-quality products. So if you are thinking between two products, you can buy another product in addition to redeeming it. You get your entire order conveniently with the same delivery!

 

You can view the additional selection on the right side of the "Card selection" after entering your voucher number on the Redeem page and selecting 1-3 products to redeem with your gift card. You can choose from up to 3 products from the additional selection in addition to the products you have redeemed.

 

Here's how to do it:

1. You will find an additional selection on the Delicard® redemption page, where you can log in with the voucher number of your gift card.

2. First, select 1-3 products to redeem with your gift card.

3. Once you have selected the products, you will be able to view the additional selection on the right side of the "Card selection". The additional selection is chargeable and includes the same products as the gift card, you can redeem up to 3 products in addition to the products you redeemed.

4. So if you are thinking between two products, in addition to redeeming, you can also buy another product and get them conveniently at the same time. You will see a summary of your order and access the payment stage via the gift basket.

5. You can pay for additional products with a credit card, mobilepay or online bank.

Delicard's quality guarantee covers all products and their storage, handling, transport and cold chain.

 

We closely monitor the handling, packaging and delivery of our products. If there is a delivery error or the product is delivered unsuitable for use, the recipient has the right to demand a replacement of the product. We require that the product has been treated in accordance with the manufacturer's instructions and that defective food be complained about no later than three days after the expiry date. If the defect is in a non-food product, the warranty is determined by the manufacturer's warranty procedure.

 

Read more about the quality guarantee here ›

 

If the product has not met your expectations, please let us know by filling out the contact form or contacting our customer service. We will contact you as soon as possible.